Question 1

What areas do you service?

Accepted Answer

We serve homeowners throughout the Greater Portland and Southern Maine region, including Portland, South Portland, Scarborough, Westbrook, Falmouth, Cape Elizabeth, Gorham, and surrounding communities.

Question 2

Do you work on heat pumps, furnaces, boilers, and water heaters?

Accepted Answer

Yes. We install, repair, and service heat pumps, mini-splits, furnaces, boilers, and water heaters — both tank and tankless. We also handle residential plumbing including leaks, fixtures, and drain issues.

Question 3

How do I schedule service?

Accepted Answer

The easiest way is to fill out our contact form or email us at info@aceshvacp.com. Include your town, the type of system you have, and any error codes or photos if you can. We'll get back to you with next steps.

Question 4

What should I do before a technician arrives?

Accepted Answer

Clear the area around your equipment so we can access it easily. If you have any documentation on your current system (brand, model number, warranty info), have it handy. And if there are error codes showing, snap a photo.

Question 5

Do you offer free estimates?

Accepted Answer

We provide free estimates for most installation projects. For service calls and diagnostics, a standard service call fee applies. We are always upfront about pricing before any work begins.

Question 6

Are you licensed and insured?

Accepted Answer

Yes. Aces Highlands HVAC/Plumbing is fully licensed and insured to perform HVAC, plumbing, and electrical work in the state of Maine.

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