Local & independent. Open 24/7

(207) 670-8616Call now · Answered 24/7
Heat Pump Repair by Aces Highlands in Portland, Maine

Heat Pump Repair in Portland & Southern Maine

Accurate Diagnostics · Common Parts In Stock · All Brands Serviced

Current offers & financing

See all coupons →
EFFICIENCY MAINE REBATE

$500

$500 Efficiency Maine Rebate on Heat Pump Installation!

Expires 12/31/2026

FULL INSTALLATION SERVICES

$500

$500 Off Any Full Install $10K or More

Expires 12/31/2026

Financing

Financing available

Finance up to 100% of your project with low monthly payments through our lending partners. Quick approval, no prepayment penalty.

Our Approach to Heat Pump Repair

How a Heat Pump Works

  1. Outdoor unit — fan and compressor extract heat from outside air
  2. Reversing valve — switches the system between heating and cooling
  3. Line set — carries hot, high-pressure refrigerant indoors
  4. Indoor coil — releases heat into the airstream
  5. Warm air — the blower delivers it to the room

When your heat pump stops working or is not performing like it should, Aces Highlands provides fast, accurate diagnostics and honest repairs. We fix the actual problem — not just the symptoms.

Heat pump issues can range from simple fixes like a dirty filter or tripped breaker to more complex problems like refrigerant leaks, compressor failures, or control board malfunctions. Our technicians diagnose accurately the first time so you get the right repair without paying for unnecessary parts.

We service all major heat pump brands including GE, Hitachi, Mitsubishi, Daikin, Fujitsu, and LG. We carry common replacement parts to complete most repairs in a single visit. Regular heat pump maintenance can help prevent many common repair issues before they start.

If your heat pump is beyond repair or the cost of fixing it does not make sense, we will tell you honestly and help you evaluate replacement options.

Common Heat Pump Problems in Maine Homes

The calls we see most: a unit that is icing over and never defrosting (often a defrost sensor, board, or refrigerant issue rather than "normal winter"), indoor heads blowing lukewarm air in heating mode, error codes flashing on the display, water dripping from an indoor unit (a clogged condensate line), outdoor units that rattle or grind, and systems that simply will not turn on after a power blip.

Maine adds its own failure modes. Outdoor coils take a beating from snow load, ice fall from roofs, and coastal salt air; mice love the warmth of control boards; and units mounted too low get buried in a storm and starve for airflow. Our technicians see these patterns every week, which is why our diagnosis starts with the likely culprits instead of a parts-swapping expedition billed to you by the hour.

Should You Repair or Replace Your Heat Pump?

Honest math: if your system is under 10 years old and the fix is a sensor, board, motor, or condensate problem, repair is almost always the right call. If it is past 12–15 years, needs a compressor, or has a major leak on an older refrigerant, replacement usually wins once you count efficiency gains and available rebates on a new cold-climate system.

Because Aces Highlands is a local company and our techs are not commissioned, you get that math straight. We have no quota pushing us toward the replacement answer — repairing your unit well is how we earn your water heater call next year.

Homeowner Guide

Common Heat Pump Failures and What They Usually Mean

Heat pump problems tend to fall into a short list of patterns. Knowing which one you're seeing helps set expectations before the technician even arrives.

Ice Buildup on the Outdoor Unit

Some frost on the outdoor coil during winter operation is completely normal — the unit runs a defrost cycle automatically to clear it. A thick, persistent ice buildup that doesn't clear on its own usually points to a failed defrost control, a refrigerant charge issue, or a fan motor that's stopped moving air across the coil. Continuing to run a heavily iced unit risks damaging the fan or compressor.

Heat pump outdoor unit with refrigerant line set running to the house

System Runs but Doesn't Heat (or Cool) Enough

This is almost always one of three things: a refrigerant charge that's low from a slow leak, a dirty indoor or outdoor coil restricting heat transfer, or a system that was undersized or oversized for the space from the start. We check charge and airflow before assuming it's a sizing problem, since a leak is a repair and a sizing mismatch is a bigger conversation.

Short-Cycling or Won't Start

A unit that starts and stops in short bursts, or won't start at all, points at the electrical and control side — a failing capacitor, a tripped high- or low-pressure switch, or a control board fault. This is also where an undersized electrical circuit or a loose panel connection can masquerade as an equipment problem, which is one reason our electrical licensing matters on an HVAC call.

Aces Highlands technician kneeling to align a tankless unit and manifold with a laser level
Mitsubishi Electric logo

Mitsubishi Electric M-Series

Mitsubishi's MSZ-GX wall units flash a two-letter or two-digit code on the indoor unit and repeat it on a wired remote, if one's installed. The operating instructions publish the full list; these are the ones we see most:

Selected codes, Mitsubishi MSZ-GX06/09/12/15NL operating instructions
CodeWhat the manual says it means
E6, E7Serial signal (indoor unit)
E8, E9, ECIndoor/outdoor communication, receiving error
EEIndoor and outdoor unit refrigerant do not match
FLRefrigerant leakage abnormality at the indoor unit
P1Room temperature thermistor
P2, P9Indoor coil thermistor
P4Drain sensor
PbIndoor fan motor
U3Outdoor thermistors (discharge, defrost, or fin)
U4Outdoor thermistors (circuit board, ambient, or heat exchanger)
UPOutdoor power system
Ductless mini-split indoor head mounted high on an interior wall
Fujitsu logo

Fujitsu Halcyon

Fujitsu's RLS2 wall units communicate a fault through a blink pattern on two LEDs — OPERATION and TIMER — which a wired remote (if installed) also shows as a two-digit code.

Selected codes, Fujitsu ASU/AOU 9/12/15RLS2 service instruction
OPERATION blinksTIMER blinksWired remoteError
1111Serial communication error
4141Indoor room thermistor error
5151Indoor unit fan motor error
6262Outdoor unit main circuit board error
7474Outdoor thermistor error
9494Over-current error
9797Outdoor unit fan motor error
99994-way valve error
101A1Discharge temperature error
Daikin logo

Daikin Aurora

Daikin's Aurora R-32 wall units run a self-diagnosis routine and show a code on the indoor display.

Selected codes, Daikin FTX09/12/15WMVJU9 operation manual
CodeWhat the manual says it means
UAIndoor/outdoor unit combination error
U0Refrigerant shortage
U2Main circuit voltage drop or overvoltage
U4Transmission problem between indoor and outdoor units
A5High-pressure control or freeze protection
A6Fan motor error
E7DC fan motor error (outdoor fan stopped)
F3Discharge pipe high-temperature control
L3, L4, L5Outdoor unit overheated and stopped
Ductless heat pump outdoor condenser unit on a concrete pad
Carrier logo

Carrier Ductless High-Wall Units

Carrier's 45MAHAQ ductless line displays an alphanumeric code on the indoor unit or wired controller when its self-diagnostics catch a problem.

Selected codes, Carrier 45MAHAQ owner's manual
CodeWhat the manual says it means
EC07Outdoor unit fan speed out of control
EH03Indoor unit fan speed out of control
EH0EWater level alarm malfunction
EH60Indoor room temperature sensor (T1) error
EHC1Refrigerant sensor detects leakage
EL01Indoor and outdoor unit communication error
EL0CSystem lacks refrigerant
PC03Pressure protection (low or high pressure)
PC0LLow ambient temperature protection
LG logo

LG: Look Up the Code by Model and Serial Number

Efficiency Maine's rebate list includes several LG ductless lines, single- and multi-zone alike, but LG breaks from how the other four manufacturers here handle documentation. There's no browsable manual archive — the lookup tool demands the exact model and serial number off the nameplate before it returns anything. Running that lookup didn't surface a usable fault-code table for us, so rather than guess at LG's codes, we're leaving them out entirely.

Practical takeaway if your LG unit throws a code or blinks a pattern: write down the code (or count the blinks) and copy the full model and serial number off the nameplate before calling. That's the pair of details LG support or a technician actually needs to look anything up.

Sources: Mitsubishi Electric — MSZ-GX06/09/12/15NL operating instructions (DG79A0JKH01) · Fujitsu General — ASU/AOU9, 12, 15RLS2 service instruction (archived copy) · Daikin — FTX09/12/15WMVJU9 operation manual (3P686870-1) · Carrier — 45MAHAQ owner's manual (45MAHA-01OM)

Brand names and logos are trademarks of their respective owners, shown only to identify the equipment discussed. Aces Highlands is an independent contractor and is not affiliated with or endorsed by these manufacturers.

Heat pump outdoor condenser unit installed beside a Maine home
Outdoor heat pump condenser mounted on a wall bracket above the snow line

Local & Independent — Not a Franchise

Aces Highlands is a locally owned Portland, Maine company — not a national franchise. Our technicians are not commissioned salespeople and nobody here is required to upsell you anything. We do the work you called us for, do it right, and earn the next call. That is the whole business model.

What does Heat Pump Repair cost in Maine?

$200–$1,500

A diagnostic plus a capacitor, sensor, or condensate fix sits at the low end; refrigerant leak repair, fan motors, and control boards run higher, and a failed compressor on an older unit usually points to replacement.

Every job starts with a free, no-obligation estimate — you get the exact price before any work begins.

Why homeowners choose Aces Highlands

  • We show up when we say

    We show up on time, as promised, and complete the work with clean professionalism.

  • Pricing upfront, before work starts

    Honest diagnostics and a clear price before any work begins — no surprises on the invoice.

  • Done right the first time

    HVAC, plumbing and electrical done right the first time — backed by our workmanship guarantee and 100% satisfaction guarantee.

Locally owned in Portland, Maine · Serving Greater Portland and Southern Maine since 2019

Google reviews

What HVAC customers say

  • Justin Funk

    a year ago

    We highly recommend Highlands Heating & AC. They are extremely responsive, knowledgeable and do great work. Our boiler stopped working and Elijah was quick to respond after hours on a Friday. He installed a new boiler and heat pump hot water heater.

  • Tom

    14 Aug 2024

    He was very friendly. He gave me an honest explanation on why I shouldn't recharge my A/C unit and what he suggested made much more sense. He really took care of everything. He is very professional, always called me with updates. 5 stars is not enough — I give this company 10 stars.

  • John Walton

    5 months ago

    I've had three HVAC issues over the past two years. Each time I call, Elija or the office picks up the phone, and my problem is fixed in 24 hrs. Their solutions always feel correct and honest. I cannot recommend them more.

  • Adam Ayan

    10 months ago

    Elijah and Highlands Heating & AC were super helpful! Boiler failed over the weekend and Elijah was very responsive and helpful, getting us up and running right away. I would recommend him at HH&AC highly!

  • Steve Robertson

    3 months ago

    Where to begin? These guys hooked up a sauna for me and did an amazing job, it was not a small job. Projects big or small, these guys are my go to. Responsive, reasonably priced, and professional. In a world where it is tough to get good service, I'm thrilled to have these guys in my phone.

  • Ryan Eling

    3 months ago

    This team was called in by my property management company for where I rent. Elijah and his team were professional, clear speaking. Good communicators gave me the real deal. Didn't give any runaround. I trust them and want to use them for my own projects.

Heat Pump Repair FAQs

Why is my heat pump covered in ice?

Light frost on the outdoor coil is normal — the unit runs periodic defrost cycles to clear it. Solid ice that never clears is not normal, and usually points to a failed defrost sensor or board, low refrigerant, or blocked airflow. Shut the unit off and have it diagnosed before the ice damages the fan or coil.

Why is my heat pump blowing cold air in heat mode?

Check the remote is actually in heat mode and the filters are clean first. If those are fine, the usual causes are low refrigerant from a leak, a failing reversing valve, or a compressor issue — all of which need a technician with gauges to confirm.

How much does heat pump repair cost?

Simple fixes like condensate clogs, sensors, or capacitors are commonly a few hundred dollars. Board replacements and refrigerant leak repairs cost more, and we always quote before we repair, so you can decide with the real number in front of you.

Do you service heat pumps you did not install?

Yes. We repair all major brands — GE, Hitachi, Mitsubishi, Daikin, Fujitsu, LG and others — regardless of who installed the system.

Is it worth repairing a 10-year-old heat pump?

Often yes, if the repair is minor and the system was installed well. Past 12–15 years or facing a compressor or major refrigerant repair, replacement usually makes more financial sense — especially with Efficiency Maine rebates lowering the cost of a new system. We give you both numbers and let you choose.

More Ways We Can Help

Google Reviews

Get a Quote in Portland, Maine

Request Service

Fill out the form below to request an estimate or schedule service.

“*” indicates required fields

Need it today?Call (207) 670-8616

CallGet A Quote