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HomeEmergency Services
Fast Emergency Response

Home Emergency? We Respond Fast.

No heat, a burst pipe, or an electrical hazard cannot wait. Aces Highlands answers the phone — including after hours — and gets to Greater Portland and Southern Maine homeowners as quickly as we can.

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What Kind of Emergency?

Whatever has gone wrong, call us first. Here is the help we provide for the most common home emergencies.

Homeowner Guide

What Actually Counts as a Home Emergency

Not every problem needs a middle-of-the-night call, and not every problem can wait for a normal appointment. Here's how to tell the difference across heating, plumbing, and electrical — the three trades Aces Highlands covers under one roof, 24 hours a day, seven days a week.

Heating: The Clock Starts the Moment It Stops

A heating failure in a Maine winter isn't just uncomfortable — it's a countdown. Interior pipes can start approaching freezing within hours once a home's furnace, boiler, or heat pump stops running, especially on an exterior wall or in an unheated basement. No heat, on any system, at any hour, is treated as an emergency here.

Residential furnace installed in a utility space

Plumbing: Active Water Beats Everything Else

A slow drain can wait until morning. Water actively spraying, pooling, or running where it shouldn't cannot — every additional hour is measured in drywall, flooring, and mold remediation, not just gallons. A burst pipe, a failed water heater flooding a mechanical room, or a sewer backup into the house all go to the front of the line.

Residential well and pressure tank plumbing system

Electrical: When to Stop and Call Immediately

Most electrical issues can be scheduled. A few can't: a burning smell anywhere near an outlet, switch, or panel; a breaker that won't reset after tripping once; sparks; or a panel that's warm to the touch. These are early fire-warning signs, not inconveniences, and they're worth calling about even at 2 a.m.

Open electrical panel showing breaker rows

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