Our Approach to Water Heater Repair
No hot water is never convenient. Aces Highlands diagnoses and repairs water heater issues quickly and accurately — getting your hot water back on as fast as possible.
Common water heater problems include no hot water, inconsistent temperatures, strange noises, leaking, pilot light issues, and error codes on tankless units. Our technicians can quickly identify the problem and recommend the most cost-effective solution. If your water heater is leaking, our leak repair specialists can address any water damage at the same time.
We repair both tank and tankless water heaters from all major manufacturers. Common repairs include thermocouple replacement, heating element replacement, thermostat repair, anode rod replacement, and descaling for tankless units.
If your water heater is leaking from the tank or the cost of repair exceeds half the price of replacement, we will be honest about recommending a new unit — whether that is a traditional tank or a tankless system. We help you weigh the options without pressure.
No Hot Water? Check These Things First
Before you call anyone, a two-minute check can save you a service visit. Electric heater: look for a tripped breaker in your panel, and check the high-limit reset button under the upper access panel. Gas or propane heater: confirm the gas valve is on and the pilot or ignition status light is behaving normally. Tankless unit: note any error code on the display — it tells us exactly where to start. If hot water is merely lukewarm or runs out fast, a failed heating element, a stuck dip tube, or heavy sediment are the usual suspects.
If those checks do not bring the hot water back, call us at (207) 670-8616. We arrive with the common failure parts for major brands on the truck, so most repairs are finished in a single visit.
Repair or Replace? How We Make the Call
The decision comes down to three things: where the leak or failure is, the age of the unit, and the repair cost. Water coming from the tank body itself means internal corrosion — no repair fixes that, and replacement is the only honest recommendation. Water at a fitting, valve, or element gasket is usually a simple, inexpensive repair. On age: a $300 repair on a 4-year-old heater is obviously worth it; the same repair on an 11-year-old tank is money spent on borrowed time, and we will say so.
Because Aces Highlands is a locally owned company — not a franchise with replacement quotas — our technicians have zero incentive to condemn a repairable unit. We show you what failed, price both paths when both are viable, and let you choose. That is how we turn a one-time repair call into a customer for life.
Local & Independent — Not a Franchise
Aces Highlands is a locally owned Portland, Maine company — not a national franchise. Our technicians are not commissioned salespeople and nobody here is required to upsell you anything. We do the work you called us for, do it right, and earn the next call. That is the whole business model.
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Water Heater Repair FAQs
Why do I suddenly have no hot water?
On electric units it is most often a tripped breaker, failed heating element, or the high-limit switch; on gas units, a pilot or ignition problem or a failed thermocouple; on tankless units, an error code from scale buildup or a flow sensor. Most of these are quick, affordable repairs.
My water heater is leaking — can it be fixed?
It depends where the water is coming from. Leaks at valves, fittings, or element gaskets are usually repairable. Water seeping from the tank body itself means the inner tank has corroded through, and replacement is the only fix. We will show you exactly which one you have.
Why does my pilot light keep going out?
The most common cause is a worn thermocouple — the safety sensor that holds the gas valve open — which is an inexpensive replacement. Draft problems, a dirty pilot orifice, or a failing gas control valve can also be responsible. It is a fast diagnosis for our technicians.
Why is my hot water rusty or smelly?
Rusty hot water usually means the anode rod is spent and the tank has begun corroding inside; a rotten-egg smell is typically bacteria reacting with the anode rod. An anode replacement and flush often solves it — but rust from an older tank can signal it is nearing the end.
Do you service tankless water heaters too?
Yes — we diagnose error codes, descale heat exchangers, replace flow sensors and igniters, and service all major tankless brands, whether or not we installed the unit.
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Aces Highlands provides water heater repair across Greater Portland and Southern Maine. Find your community below.
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