
Heat Pump Installation in Westbrook, Maine
Cold-Climate Rated Systems · Proper Load Calculations · Clean, Professional Install
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- Licensed & insured
- Since 2019
Efficiency Maine Registered Vendor- 100% Satisfaction Guarantee
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Heat Pump Installation for Westbrook Homeowners

For heat pump installation in Westbrook, homeowners turn to Aces Highlands: a Portland-based crew (508 Riverside St Unit 1) that is minutes from Cumberland County and already familiar with the homes, climate and codes here.
Aces Highlands installs cold-climate heat pumps designed for Maine winters. As certified GE and Hitachi installers, we handle everything from system selection and sizing to professional installation and testing — and we work with all major brands to fit your budget.
We are certified installers for GE and Hitachi cold-climate heat pumps rated to perform in sub-zero temperatures, and we also work with other major brands to find the right fit for your home and budget. Every installation starts with a proper load calculation to ensure your system is sized correctly — not too big, not too small. Most heat pump installations also require an electrical panel upgrade — we handle that as part of the project.
Our installations include indoor and outdoor unit placement, refrigerant line routing, electrical connections, and thorough system testing. We take pride in clean line sets, secure mounting, and a tidy work area when we leave.
Whether you are adding a single-zone mini-split to a problem room or installing a multi-zone ductless mini-split system for whole-home comfort, we communicate clearly about what to expect and deliver on time. We offer financing options to make your installation more affordable.
Why Westbrook Calls Aces Highlands
- Based just outside Westbrook and out on Cumberland County calls every day
- Diagnostics come first, upsells do not — the invoice matches the quote
- Same-week scheduling for most service calls
- Licensed and insured, and reviewed by real customers on Google
Westbrook Homes and What They Need
Westbrook's housing splits cleanly into two eras. Census estimates put the median home at 1975: about a quarter of units date from before 1940, the old mill-town core along the Presumpscot, while roughly a quarter were built since 2000 as the city grew faster than any other in Maine between 2010 and 2020. Fewer than half of homes are single detached houses, about a fifth of units are in buildings with five or more apartments, and about 6 percent are mobile homes, a higher share than most nearby towns. Neighborhoods such as Cumberland Mills, Frenchtown and Deer Hill carry older two- and multi-family houses, while newer apartments and subdivisions fill in toward Prides Corner and the edges of town. That older half often has aging drain stacks and supply piping, and clearing old drain lines is a routine part of keeping it working.
Heating and Cooling in Westbrook
Oil still heats about half of Westbrook: census estimates show roughly 49 percent of occupied homes on fuel oil or kerosene, about 19 percent on utility gas, about 17 percent on electricity and about 11 percent on bottled propane. Unitil's Northern Utilities serves the city, so gas is an option on many streets near downtown and the main roads. Westbrook sits a few miles inland of the harbor, so winter nights run a touch colder than on the Portland peninsula. Older homes here were built around oil-fired boilers or furnaces and many have no central cooling at all. A common upgrade is adding central air conditioning through a heat pump, which also takes a large share of the heating load off the oil burner.

Getting to Know Westbrook
In January 2019, a giant spinning disk of ice roughly 300 feet across formed on the Presumpscot River in downtown Westbrook and made headlines around the world — news crews from as far away as Europe and Japan covered it, and it has reappeared in later winters. Westbrook's identity as a mill town goes back much further: the paper mill S.D. Warren bought in 1854 still operates today under Sappi.
Generations of mill workers built Westbrook's neighborhoods, which is why so many local homes are sturdy older houses with aging mechanicals. Panel upgrades, boiler swaps, and heat pump retrofits in that housing stock are some of our most common Westbrook calls.
Local & Independent — Not a Franchise
We are an independent, Portland-based company, not a franchise chain routing your Westbrook job to a call center. Every technician is paid to solve the problem in front of them, not to hit an upsell quota. Getting invited back is the only metric that matters here.
How a Heat Pump Works
- Outdoor unit — fan and compressor extract heat from outside air
- Reversing valve — switches the system between heating and cooling
- Line set — carries hot, high-pressure refrigerant indoors
- Indoor coil — releases heat into the airstream
- Warm air — the blower delivers it to the room
Homeowner Guide
What Actually Happens on Heat Pump Installation Day
A heat pump installation looks simple from the outside — an outdoor unit, an indoor head, a line set between them — but the quality of a handful of unglamorous steps is what determines whether the system performs for fifteen years or struggles from day one.
Read the Full GuideMore Heat Pumps & Mini-Splits
Heat Pump Installation is part of our full heat pumps & mini-splits lineup. Explore the details or browse everything we offer in Westbrook.
Heat Pump Installation DetailsAll Services in WestbrookService Info
Codes & Permits for Heat Pump Installation in Westbrook
In Westbrook, plumbing permits come from the Local Plumbing Inspector at the City of Westbrook Code Enforcement Department (2 York Street, Westbrook, ME 04092, 207-854-0638). With 20,400 residents, Westbrook is required to enforce the Maine Uniform Building and Energy Code (MUBEC). Fuel oil/kerosene is the dominant home heating fuel (48.9% of occupied units) versus utility gas (19.3%), pointing to meaningful oil-to-gas/heat-pump conversion demand.
- Efficiency Maine offers rebates of up to $9,000 on qualifying heat pumps, but the equipment must be installed by an Efficiency Maine Residential Registered Vendor for the homeowner to receive the rebate. efficiencymaine.com
- Anyone who connects or disconnects gauges or adds/removes refrigerant on a heat pump or air conditioner must hold EPA Section 608 technician certification; the credential does not expire once earned. epa.gov
- The electrical circuit that feeds a new heat pump or AC condenser needs an electrical permit, issued by the Electricians' Examining Board or the town's own electrical inspector, before the wiring is installed or altered. maine.gov
How Aces Highlands Handles Heat Pump Installation in Westbrook
- 49% of Westbrook households still heat primarily with heating oil, so we size a heat pump installation around whatever is already running the house and tell you straight whether it is worth keeping as a cold-snap backup.
- Every outdoor unit we set gets its own permitted circuit before it's wired in, and any refrigerant work is done under our EPA Section 608 certification.
- Because Efficiency Maine ties its rebates to Residential Registered Vendor status, we go over what your project actually qualifies for before you commit a dollar.
The city's municipal building on York Street in Westbrook's Cumberland Mills area.
Street View © Google
Why homeowners choose Aces Highlands
We show up when we say
We show up on time, as promised, and complete the work with clean professionalism.
Pricing upfront, before work starts
Honest diagnostics and a clear price before any work begins — no surprises on the invoice.
Done right the first time
HVAC, plumbing and electrical done right the first time — backed by our workmanship guarantee and 100% satisfaction guarantee.
Locally owned in Portland, Maine · Serving Greater Portland and Southern Maine since 2019
What HVAC customers say
Tom
14 Aug 2024
He was very friendly. He gave me an honest explanation on why I shouldn't recharge my A/C unit and what he suggested made much more sense. He really took care of everything. He is very professional, always called me with updates. 5 stars is not enough — I give this company 10 stars.
John Walton
5 months ago
I've had three HVAC issues over the past two years. Each time I call, Elija or the office picks up the phone, and my problem is fixed in 24 hrs. Their solutions always feel correct and honest. I cannot recommend them more.
Adam Ayan
10 months ago
Elijah and Highlands Heating & AC were super helpful! Boiler failed over the weekend and Elijah was very responsive and helpful, getting us up and running right away. I would recommend him at HH&AC highly!
Justin Funk
a year ago
We highly recommend Highlands Heating & AC. They are extremely responsive, knowledgeable and do great work. Our boiler stopped working and Elijah was quick to respond after hours on a Friday. He installed a new boiler and heat pump hot water heater.
Malina Foss
3 months ago
I can not recommend Sam and his team enough!! In a world of slow response times and cut corners they went above and beyond in every area, installing a new electrical panel for me. Their attention to detail and love of their craft truly sets them apart from the rest!
Steve Robertson
3 months ago
Where to begin? These guys hooked up a sauna for me and did an amazing job, it was not a small job. Projects big or small, these guys are my go to. Responsive, reasonably priced, and professional. In a world where it is tough to get good service, I'm thrilled to have these guys in my phone.
Heat Pump Installation FAQs
What temperature do cold-climate heat pumps work down to?
The cold-climate systems we install are rated to produce heat at -13°F and below, and continue operating past that with reduced output. Properly sized, they handle the large majority of Maine winter hours on their own; many homeowners keep an existing boiler or furnace as backup for extreme cold.
How long does a heat pump installation take?
A single-zone ductless installation is typically done in one day. Multi-zone systems usually take two to three days depending on the number of indoor heads and any electrical upgrades required.
Are there rebates for heat pumps in Maine?
Yes. Efficiency Maine offers rebates on qualifying cold-climate heat pump installations, and federal energy tax credits may also apply. Aces Highlands helps you identify what your installation qualifies for and provides the documentation you need to claim it.
What size heat pump does my home need?
It depends on your home’s heat loss, not just square footage. We perform a load calculation that accounts for insulation, windows, air sealing, and layout before recommending equipment. Oversized systems short-cycle and dehumidify poorly; undersized systems fall behind in deep cold. Sizing is the most important decision of the whole project.
How long do heat pumps last?
A quality cold-climate heat pump that receives annual maintenance typically lasts 15 years or more in Maine. Keeping coils clean and the outdoor unit clear of snow and debris is the biggest factor in reaching the high end of that range.
More Services in Westbrook
Aces Highlands handles HVAC, plumbing, and electrical for Westbrook homeowners. Here is more of what we do nearby.
Heat Pump Repair in Westbrook
Heat Pump Repair in WestbrookHeat Pump Maintenance in Westbrook
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Ductless Mini-Splits in WestbrookAC Installation in Westbrook
AC Installation in WestbrookAC Repair in Westbrook
AC Repair in WestbrookBoiler Installation in Westbrook
Boiler Installation in WestbrookHeat Pump Installation in Nearby Towns
Need Heat Pump Installation in Westbrook?
Call our Westbrook team or get a free quote. We will get you scheduled and take care of it right the first time.
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